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So on Saturday, I was checking out some new investing apps for my iPad, when I started using Wikinvest – a cool little app that lets you track your portfolio. Well, I input my information for my Wells Fargo PMA Account, and I got a warning that Wells Fargo may charge a fee for this. Very odd, so I ignored it. I figured that since I had been updating my Wells Fargo accounts with Quicken for ages, this didn’t apply. Furthermore, my PMA Package gets me all sorts of freebies, so I didn’t really pay attention.
Well, apparently I was wrong to disregard the message. About 20 minutes later, I received an automated email from Wells Fargo saying I was enrolled in Quicken or Quickbooks Direct Connect, and that fees apply. Great… another Wells Fargo Fee…
Quicken 2017 Windows will not update Wells Fargo transactions unless I deactivate/reactivate each time. Longtime Quicken user. Recently upgraded from Quicken 2015 to 2017. All other accounts, Chase, Vanguard, etc work fine.
Fees for Enrolling in Quicken or Quickbooks Direct Connect
Wells Fargo is now charging their users to access their online information from other programs and apps. Basically, if you don’t use Wells Fargo’s system, you have to pay.
And guess what, Wells Fargo now charges $3 per month if you want to access your online balances and transactions through Quicken. And that is just the personal level with no online bill pay. If you want online bill pay, the fee goes up to $9.95 per month.
Heaven forbid you have a business – you start at $9.95 per month for Quicken, and jump to $14.95 per month for Quickbooks.
How To Avoid This Fee!
The worst part about this is that the only way to get out of this fee/service is to call a representative or go to your branch. I decided to call, and it took exactly 10 minutes to get a hold of someone. After that, they gave me a case number to reference in case I do get billed – since that apparently does happen as well.
I asked the representative when this started, and he said pretty recently, but it wasn’t announced to much. I told him I’ve used Quicken for a long time, and never been charged, and he told me the following information about their services:
Direct Connect – Fee Based, so if you see this option, avoid it
Express Web Connect – Free Service, still gets you your balances and transactions
The bottom line is Wells Fargo is still out to gouge their customers, just like they tried to gouge me when I Fought Back Against Wells Fargo’s Dumb Fees. May this be a warning to everyone who is considering using Wells Fargo!
Update – Bye Bye Wells Fargo
At the end of the day, working with Wells Fargo was just too difficult. They had some nice features on their accounts, but they nickel and dime you for everything else.
As of today, I’ve moved all of my checking and savings accounts to USAA. USAA is great because they offer free checking (legit – nothing required), and free checks. They offer ATM rebates if you have to get cash out, and a great online banking interface. If you’re looking for a change, consider going to USAA. Oh, and all of my accounts connect with Quicken just fine!
What are your thoughts on this new fee from Wells Fargo?
Home›Quicken for Windows›Bank Accounts, Downloading, and Categorization (Windows)edited January 2019 in Bank Accounts, Downloading, and Categorization (Windows)
Quicken 2017 Windows will not update Wells Fargo transactions unless I deactivate/reactivate each time.
Longtime Quicken user. Recently upgraded from Quicken 2015 to 2017. All other accounts, Chase, Vanguard, etc work fine. Just Wells Fargo giving me fits.
Longtime Quicken user. Recently upgraded from Quicken 2015 to 2017. All other accounts, Chase, Vanguard, etc work fine. Just Wells Fargo giving me fits.
Comments
- edited October 2018Hi Ford 2893,
I'm sorry for the trouble you havehad when trying to add your Wells Fargo accounts. There have been many Wells Fargo users that have experienced problems adding/downloadingfrom their accounts, over the past several weeks. Quicken and Wells Fargo havebeen working together to resolve these problems. As far as I know, the issueswere recently resolved (see the announcements below):
If you are still experiencing aproblem with your Wells Fargo accounts, I would suggest that you contactQuicken customer support so they can investigate this further for you.
To reach out to a Quicken chat agent,please visit the support page (see link below). You may have to scroll down tothe bottom of the support page to see the Chat and Phone contact information,in then blue area at the bottom of the page). You will have to select theissues that pertain to your situation, from the drop down menus. Once you'vedone this, a blue button will appear that will allow you to initiate the chatsession.
If you prefer phone support, Quickenphone support is available Monday through Friday, 5:00AM PST – 5:00PM PST, at(650) 250-1900, for all supported products. Please be aware that phone supportmay have a longer wait time.
If this information doesn’t answer all of your questions, please add a commentto this conversation, so we can help you get the answers you need, as quicklyas possible.
To help other users who may be having a similar problem, please select the blue'Helpful' button at the top of the post, if this response was helpfuland resolved the issue.
I hope this helps,
Dave - edited December 2016I don't know what deactivate and reactivate is but I could not download new transactions from Wells Fargo. This looks to be the solution, at least for me.
My issue WAS that accounts were created from a data file from Q 2007 for Mac when I updated to Q 2016 for Mac and then Q 2017 for Mac. The accounts transferred to the new software and I then established the internet connections to my bank, Wells Fargo. At that point the connection was made but no download of transactions occurred. This is a data file problem. I contacted Quicken support and this is what we did to fix.
FIRST - Select File/Save a Backup and let save to default Backup
-Export file to Desktop
-Import file to New File (Quicken automatically cleans the file in importing)
-Close the automatic file that appears with the accounts listed
-In file window go to the + sign in upper left, select Checking
-Select your Bank
-New window appears and proceed. In that window your account will appear and your a/c types will/should read correctly. Next column should say Link in all accounts.
Finish. All should be well IF you had a data problem NOT a Bank server problem.
You may delete exported file on Desktop.
Good luck, - edited January 2018Wrong! I've spent 2 days on the phone with Quicken and Wells Fargo ... Wells Fargo updated in early November and Quicken has not made the necessary changes is basically the end of my 2 day story.
- edited April 2017Same here. Been using Quicken for 10 years. Wells Fargo savings account works fine. Checking account, NOPE. This is pay for software and Qucken offers zero support. You have to pay if you want Quicken support. Nice business model. By the way, Mint works fine for Wells Fargo.
- edited November 2017
I have this problem too, been going on for some time. I recently upgrade to Quicken 2017 and still have this issue. Pretty annoying to have to go through hoops to get an update. Updates for all other accounts work without any issues.Hi Ford 2893,If you are still experiencing aproblem with your Wells Fargo accounts, I would suggest that you contactQuicken customer support so they can investigate this further for you.
I'm sorry for the trouble you havehad when trying to add your Wells Fargo accounts. There have been many Wells Fargo users that have experienced problems adding/downloadingfrom their accounts, over the past several weeks. Quicken and Wells Fargo havebeen working together to resolve these problems. As far as I know, the issueswere recently resolved (see the announcements below):
To reach out to a Quicken chat agent,please visit the support page (see link below). You may have to scroll down tothe bottom of the support page to see the Chat and Phone contact information,in then blue area at the bottom of the page). You will have to select theissues that pertain to your situation, from the drop down menus. Once you'vedone this, a blue button will appear that will allow you to initiate the chatsession.
If you prefer phone support, Quickenphone support is available Monday through Friday, 5:00AM PST – 5:00PM PST, at(650) 250-1900, for all supported products. Please be aware that phone supportmay have a longer wait time.
If this information doesn’t answer all of your questions, please add a commentto this conversation, so we can help you get the answers you need, as quicklyas possible.
To help other users who may be having a similar problem, please select the blue'Helpful' button at the top of the post, if this response was helpfuland resolved the issue.
I hope this helps,
Dave - edited November 2017
@Pamela Russo ... Set-up your Wells Fargo accounts in Quicken, up with Direct Connect and your Express Web Connect issues will be history.Hi Ford 2893,If you are still experiencing aproblem with your Wells Fargo accounts, I would suggest that you contactQuicken customer support so they can investigate this further for you.
I'm sorry for the trouble you havehad when trying to add your Wells Fargo accounts. There have been many Wells Fargo users that have experienced problems adding/downloadingfrom their accounts, over the past several weeks. Quicken and Wells Fargo havebeen working together to resolve these problems. As far as I know, the issueswere recently resolved (see the announcements below):
To reach out to a Quicken chat agent,please visit the support page (see link below). You may have to scroll down tothe bottom of the support page to see the Chat and Phone contact information,in then blue area at the bottom of the page). You will have to select theissues that pertain to your situation, from the drop down menus. Once you'vedone this, a blue button will appear that will allow you to initiate the chatsession.
If you prefer phone support, Quickenphone support is available Monday through Friday, 5:00AM PST – 5:00PM PST, at(650) 250-1900, for all supported products. Please be aware that phone supportmay have a longer wait time.
If this information doesn’t answer all of your questions, please add a commentto this conversation, so we can help you get the answers you need, as quicklyas possible.
To help other users who may be having a similar problem, please select the blue'Helpful' button at the top of the post, if this response was helpfuland resolved the issue.
I hope this helps,
Dave
Yes, I know Wells Fargo charges $3.00+- a month for Direct Connect. - edited January 2018This is still an issue with 2018 and the latest Maintenance pack (R4.10 I think?).
Wells Fargo Accounts - only updates one account with Express Web Connect. Have to download additional accounts manually.
The claim is that the Direct connect works fine, but I don't trust anything that I'm being told because this issue has been going on for so long. This has been a problem ever since Wells Fargo made changes to their website which was quite some time ago. Quicken has to update security or something in order for all the accounts to work correctly, but they haven't and it doesn't. And of course there's a charge for Direct Web Connect from the bank.
If you deactivate the accounts and re-activate them, they will get the latest transactions, but the next day using One Step Update or update individual accounts, nothing. Only the first account in my list gets updated.
I was hoping that the new owners might actually want to provide help for their software, but it has been more than a year now and nope, they aren't caring that the functionality is broken. Can't find any other software out there that actually works with Wells Fargo that isn't either Quicken or the old owner's other software. So basically stuck with it not working. If I find anything else that actually works, I'm switching, even though I just paid for it. - edited January 2018Yeah I have been facing this issue for over a year. Quicken refuses to acknowledge.
They blame Wells Fargo. Currently on Quicken Premier 2017. When this copy is no longer
supported I think I am done with Quicken. I heard they recently moved to a subscription based model. $40.00 a year. For broken software? I suspect this software wont be around much longer. - edited April 2018I too have been having this issue since updating to Quicken 2017 (have used Quicken for MANY years and never had this issue in previous versions).
It only happens to one Wells Fargo account, other WF accounts download transactions without issues. All accounts are set up exactly the same way (Express Web Connect). This appears to be an issue with Quicken since it does not affect all WF accounts, otherwise it should affect all accounts from the same provider.
Will Quicken support not provide a real fix? And if not, what alternative products are available? - edited January 2018
Hello HBosley,I too have been having this issue since updating to Quicken 2017 (have used Quicken for MANY years and never had this issue in previous versions).
It only happens to one Wells Fargo account, other WF accounts download transactions without issues. All accounts are set up exactly the same way (Express Web Connect). This appears to be an issue with Quicken since it does not affect all WF accounts, otherwise it should affect all accounts from the same provider.
Will Quicken support not provide a real fix? And if not, what alternative products are available?
I would recommend contacting Quicken Support at 650-250-1900 and allow one of our representatives to assist you with your issues with Wells Fargo.
Respectfully,
~ Quicken Harold.0 - edited January 2018
Quicken support is non-existent. Quicken's support model is largely community based. If you can get a hold of someone they are quick to say it is a Wells Fargo problem. Not true. As stated previously by several people, including myself, other Wells Fargo accounts work fine. I would strongly suggest ditching Quicken and going with Personal Capital. Their auto-transaction works just fine with Wells Fargo. As a matter of fact it works better. There is no one day delay in syncing transactions. Quicken software and support is just garbage. There model is based on making money and that is it.I too have been having this issue since updating to Quicken 2017 (have used Quicken for MANY years and never had this issue in previous versions).
It only happens to one Wells Fargo account, other WF accounts download transactions without issues. All accounts are set up exactly the same way (Express Web Connect). This appears to be an issue with Quicken since it does not affect all WF accounts, otherwise it should affect all accounts from the same provider.
Will Quicken support not provide a real fix? And if not, what alternative products are available? - edited October 2018
I've read posts from people who did that and it still doesn't work. Funny because the splash screen when opening Quicken displays the Wells Fargo logo, so obviously there is a partnership and advertising money that changes hands and yet Wells Fargo is my only account that the update doesn't work. I think Wells Fargo doesn't want to solve the issue - they are pressing people to pay the extra fee per month when every other account works just fine ;-(Hi Ford 2893,If you are still experiencing aproblem with your Wells Fargo accounts, I would suggest that you contactQuicken customer support so they can investigate this further for you.
I'm sorry for the trouble you havehad when trying to add your Wells Fargo accounts. There have been many Wells Fargo users that have experienced problems adding/downloadingfrom their accounts, over the past several weeks. Quicken and Wells Fargo havebeen working together to resolve these problems. As far as I know, the issueswere recently resolved (see the announcements below):
To reach out to a Quicken chat agent,please visit the support page (see link below). You may have to scroll down tothe bottom of the support page to see the Chat and Phone contact information,in then blue area at the bottom of the page). You will have to select theissues that pertain to your situation, from the drop down menus. Once you'vedone this, a blue button will appear that will allow you to initiate the chatsession.
If you prefer phone support, Quickenphone support is available Monday through Friday, 5:00AM PST – 5:00PM PST, at(650) 250-1900, for all supported products. Please be aware that phone supportmay have a longer wait time.
If this information doesn’t answer all of your questions, please add a commentto this conversation, so we can help you get the answers you need, as quicklyas possible.
To help other users who may be having a similar problem, please select the blue'Helpful' button at the top of the post, if this response was helpfuland resolved the issue.
I hope this helps,
Dave